Privacy Policy
Aspen Garden Design
Aspen Garden Design is a trading style of Design Only Gardens Ltd is a company registered in England & Wales with company number 14748137.
Registered office address: 367 Welford Road, Leicester, Leicestershire, United Kingdom, LE2 6BJ
The Type of Personal Information We Collect
We currently collect and process the following information:
Personal identifiers
Contact information
Characteristics
Communication logs
Design brief & project details
Home address (including the address where the design work will be conducted if different from your primary address)
How We Get the Personal Information and Why We Have It
Most of the personal information we process is provided directly by you for one of the following reasons:
To guide you through our consultation process in response to your initial enquiry
To conduct a site visit following your initial enquiry
To keep you informed on your project's development
To coordinate meetings and communicate directly with you
We use the information you provide to:
Contact you following your initial inquiry
Manage your project through our work pipeline
Assist you and bring the project to tender, if required, even after the design work is completed
We may share this information with relevant third-party companies, such as landscape construction companies, when your project goes to tender to cooperate with them effectively.
Legal Bases for Processing Your Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent: You can withdraw your consent at any time by contacting us at studio@aspengardendesign.co.uk
(b) Contractual obligation
(c) Legal obligation
(d) Vital interest
(e) Public task
(f) Legitimate interest
How We Store Your Personal Information
Your information is securely stored. We retain your garden design project data, contact logs, personal identifiers, and contact information for five years following the completion of your design project. After this period, we will permanently delete your information from our company database.
Your Data Protection Rights
Under data protection law, you have the following rights:
Right of access: You can request copies of your personal information.
Right to rectification: You can ask us to correct any inaccurate or incomplete personal information.
Right to erasure: You can request that we delete your personal information in certain circumstances.
Right to restrict processing: You can ask us to restrict the processing of your personal information in certain circumstances.
Right to object to processing: You can object to the processing of your personal information in certain circumstances.
Right to data portability: You can request that we transfer your personal information to another organization or to you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we will respond within one month. Please contact us at studio@aspengardendesign.co.uk if you wish to make a request.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at studio@aspengardendesign.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk